COVID-19 RESPONSES



COVID-19 is a huge challenge for all the world.

To continue to fulfill customer needs and ensure safety, we have taken the following measures:

1. Our own factory ensures continued safe and timely support to meet customers’ needs, fully in compliance with public health authority suggestions and local government regulations, and practicing strict disinfection processes as usual.

2. Cooperate with DHL, UPS, FedEx, and many other world-renowned carriers, which continue to deliver to locations around the world, where local conditions and restrictions allow, following strict safety standards.

3. To guarantee the best customer experience, we updated our Return & Refund Policy by extending the return and after-sale warranty period to 30 days. called a risk-free ironclad 30-day guarantee refund. Therefore, for items received within 30 days, unopened and in good condition with the original packing, if you don’t want them anymore, you can contact our customer service team and we’ll arrange return service as soon as possible. For quality problems (ripped, incomplete, shriveled, etc) found within the 14 days after-sale warranty, please contact us immediately and send us clear pictures of the defective item. We’ll replace it once we finish checking. For more details, please check our Return & Refund Policy.

For any questions, consults, or return/refund demands, feel free to contact us:

  • Online Chat - Direct online chat with Facebook Messenger(lower right-hand corner) 
  • Email Address - shein@outlook.com

This time, We're still fighting side by side as always. Together We'll make a difference! ❤️